GUIDE • PACKAGE OPERATIONS

From package quote to room-level cancellation.

Packages introduce combinations, capacity and settlement decisions that are easy to miss when only the initial checkout is considered.

Supply & contentDistributionBooking operationsFinance & control
ASTRA GDSConnected platform
01SUPPLIERS
02CONTENT
03AGENCIES
04OPERATIONS
SOURCE → CONFIGURE → DISTRIBUTE → OPERATE
01

A package quote is a combination problem

Two families can request the same destination and dates but need very different room configurations. A robust package quote should only show combinations supported by the package rules and pricing.

02

Capacity belongs to active room lines

When a booking contains several rooms, a partial cancellation must release only the cancelled room capacity. The remaining booking must continue to count toward availability.

03

Guest placement affects the voucher

Room-level guest snapshots matter because a multi-room booking is not a single undifferentiated passenger list. They affect the operational confirmation and amended voucher.

04

Financial outcomes must follow the cancellation

A room can carry its own penalty and refund entitlement. The actual cash refund or credit release depends on what was invoiced, collected or deducted, and repeated cancellation requests must not create duplicate financial movements.

CAPABILITIES

Capabilities that solve day-to-day travel operations

01

Room configurations and valid occupancy

02

Hotel alternatives and price choices

03

Capacity consumed by active rooms

04

Per-room guest association

05

Partial versus full cancellation

06

Penalty, refund and credit outcomes

HOW IT WORKS

From the first action to operational follow-through

01

Choose a valid hotel-room combination

02

Capture guests against each selected room

03

Issue an accurate package voucher

04

Settle cancellations without disturbing active rooms

THE NEXT STEP

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